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Norwegian's Boing 737-800.
Norwegian's Boing 737-800.

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Norwegian offers flexible booking policy with 24 hour money-back guarantee

To meet customer demands for greater flexibility, Norwegian has changed the booking policy for cancellations and changes, allowing customers to cancel with full refund up to 24 hours after purchase.

“Norwegian’s business model is based on giving our customers freedom of choice and that is also the basis of this new policy. This past year has shown us that the situation for travelers can change rapidly, and this increases customer demand for flexibility. In addition, it gives our customers additional time to finalize hotel bookings or other arrangements in connection with their flights,” said Christoffer Sundby, EVP Sales, Marketing & Customer Care in Norwegian.

Low-cost airline Norwegian offers three ticket categories: LowFare, LowFare+ and Flex. Depending on the kind of ticket, different terms and conditions apply. The different categories of tickets allow the customer to tailor their journey to their individual needs. Customers can choose to travel without luggage, with one or two suitcases and customers may also choose to pick their favorite seat.

This new offering means that customers will be given a full refund, should they choose to cancel or change their trip within 24 hours after purchasing their ticket, whether it be LowFare, LowFare+ or Flex. The opportunity requires the cancellation to take place at least 24 hours before departure.

Read about the tickets at Norwegian here




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Norwegian is the largest Norwegian airline and one of Europe’s leading low-cost carriers. The company has around 4,500 employees and offers a comprehensive route network between Nordic countries and destinations in Europe. Since 2002, more than 300 million passengers have flown with Norwegian. The most important task has been to offer affordable plane tickets to all and to offer more freedom of choice along the journey.

Norwegian is a driving force for sustainable solutions and the transformation of the aviation industry. The company’s goal is to reduce its CO2 emissions by 45 percent within 2030. To this means, the company is renewing its fleet, promoting sustainable aviation fuel, reducing its waste, and using wind and weather data to calculate the most efficient fuel-saving flights routes. Norwegian wants to become the sustainable choice for its passengers.